Consulting solutions to improve customer experience by creating an integrated experience strategy by simulating his journey, which helps the organization to raise the level of customer satisfaction and attract new customers.
Research
Research requires helping the client understands the beneficiary deeply and communicating that understanding to employees and partners.
Define the Priorities
Prioritization is based on what is the most important to the beneficiary’s experience and business success.
Designing
Designing and improving the beneficiaries’ experiences after listening to their views and understanding their impressions about their previous experiences and their perceptions of the ideal experience.
Enable
Building this capability requires giving partners and staff the tools they require to provide experiences as designed.
Measurement
Efficiency of measurement of beneficiary experience requires evaluating the quality of the beneficiaries’ experiences and linking them to the performance of the organization.
Establishment a Culture of Beneficiary Experience
Building a culture of beneficiary experience requires the creation of a value system and a framework of behavioral competencies based on the appreciation and satisfaction of the beneficiaries.
Digital Products
Client Experience Enrichment Program
Understanding the nature and needs of users by studying
the interaction between client and product and thus
applying the best solutions to suit the users’ needs and
improving the of interaction with the product.
Success Stories
Project to Implement the System of Organizational Committees for the King Abdel Aziz Camel Festival
- The project included the design of system.
- Portal development.
- Liences.
- Training and transfer of knowledge.
- Substantive support.
Developing Integrated Performance Platform for Adaa - The National Center for Performance Management
Assisted the center in improving their processes that measure the performance of public entities to achieve the objectives of Vision 2030, to be a leading global center for measuring performance and advancing institutional excellence.